At Jace Captures, we are committed to delivering your photography equipment, cameras, and lenses safely and on time. This Shipping Policy outlines our practices and procedures for order delivery worldwide.
Shipping Coverage
We ship orders to customers worldwide. Delivery times and shipping costs may vary depending on your location.
Processing Time
Orders are typically processed within 2–4 business days after confirmation.
You will receive an email notification once your order has been shipped.
Delivery Time
Standard delivery time ranges between 7–21 business days, depending on the destination.
Delays may occur due to customs clearance, courier issues, or other unforeseen circumstances beyond our control.
Shipping Costs
Shipping charges are calculated based on the delivery location and product weight.
Any applicable shipping fees will be communicated at the time of order confirmation.
Payment Method
We only accept Cash on Delivery (COD) for all orders. Customers are required to pay in full at the time of delivery. No other payment methods are available.
Tracking Orders
Whenever possible, we provide tracking information so customers can monitor the delivery status of their orders.
Failed Deliveries
If a delivery attempt fails due to incorrect address details, unavailability of the customer, or refusal to pay upon delivery, the order may be canceled. Additional delivery charges may apply for re-shipment.
Damaged or Lost Packages
If your order is lost or arrives damaged, please contact us immediately at [email protected] with your order details and photos (if applicable). We will work with our courier partners to resolve the issue.
Contact Us
For any questions or concerns regarding shipping, please reach out to us at:
Email: [email protected]